Packaging Details
Weight:
0.650kg (1.43lb.)
Size:
30cm x 25cm x 10cm (11.81in x 9.84in x 3.94in)
Packaging Details
Weight:
0.650kg (1.43lb.)
Size:
30cm x 25cm x 10cm (11.81in x 9.84in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very small. sit lot loose draaitjes. beautiful colors.
Very happy with product, delivery was super quick!
It seems Good and warm
Superfast delivery in 10 days. Took kid size L for 123cm, it was bigger, butt still ok. Kid is very happy!
ok
Super soft and well made.
super zacht en mooi van kwaliteit. super service en snelle afhandeling omdat ik de verkeerde maat had besteld. Advies kijk goed naar het maten tabel het zijn kinder maten.
Excellent kids loved them
He loves it!! Just turned 5yrs old
Thank you
Sizing is really great as long as you measure your child first. Great quality! Definitely I will buy again from this store!
Love it! Shipping was quick, took less than 2 weeks to get here. My son loves it so much! It is supposed to be for Halloween but he doesn't want to take it off lol
My son LOVES HIS COSTUME
очень хорошее качество, рекомендую!
Excellent! Sent wrong costume initially and gave refund. Purchased again and got the costume in time for Halloween. Great to deal with. Thank you
So so cute! The fabric is so soft and my son loves it! Thank you store for the fast shipping & the great costume.
Arrived sooner than predicted! Great quality, super soft!
very cute costume and well made
Excelente entrega rapida
Arrived on time! My daughter is happy with her costume. Size is as described in the chartsize. Very Satisfied :)
really well made.
I ordered this on Aug 30 hoping to get it in time for halloween since the shipping said 30-60 days. I was surprised when it arrived on Sept 15!! very fast shipping. Great quality! For halloween in Canada it is perfect since it is a thick and warm costume, probably won't need the snowsuit under it... only pants and hoodie most likely. I'm very happy.
Great quality. Great fit. Really soft. I got size 95 for my big 3yr old who normally wears 4 in clothing. It's a little bit too big but will last him longer. Would definitely buy more from this buyer. 36days shipping to AUS.
Very cute. My son loves it and it is super soft.
Very cute.