Packaging Details
Weight:
0.500kg (1.10lb.)
Size:
45cm x 30cm x 10cm (17.72in x 11.81in x 3.94in)
Packaging Details
Weight:
0.500kg (1.10lb.)
Size:
45cm x 30cm x 10cm (17.72in x 11.81in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
choosed fast shipping instead of free shipping, arrived after 2 months, didn't get refund for shipping, not good store. item is as described.
Fast shipping. Beautiful bag with bright colours. My son is very happy
Pokemon bag backpack and ordered the 17/08/2017. bundle 31/08. really nice big. thanks to store for color message. good package tracking every step.
Thank you.
Very cute, big enough for elementary school fast shipping. my child is satisfied and i am very glad designed
The quality is good, the material medium density. pockets and distancing comfortable. bright and clear image. son is very happy!!! thank you. Shipping to Almaty about 3-4 weeks. monitored. I recommend.
Beautiful print and good quality backpack.
Everything is fine! thank you good store!
It came so quickly and it is excellent quality.
Good backpack, great, the picture on the backpack is not a sticker print but it is a pity that the zipper sticks, as well as the rules
Product of good quality.
The backpack itself is so-so, however, for this price nothing else, and did not expect. as a school is not exactly suitable, you can workout, except that. but the store-well done, mail is not informed to me a notice, so he wrote, said that the parcel is waiting for the office and even indicated address this department.
Cool :) material is normal, quite рюкзачный. assessing the eye, подергав touching it from all sides does not create the impression, that will break soon. The picture on the backpack is not sticker. drawing on the fabric. by the way, region of the fabric/material is different from the sides and the straps. In general, backpack окейный. you can safely take. Went almost a month.
Good backpack, meets the description. a little color dimmer than the photo. otherwise satisfied.
Backpack in full great, but there are downsides, about the lock
Weird material, but okay. I like it
i recommand, very good communicatienetwerk with store ! very hunest and the bag is super
Great bag, I advise
Generally liked the backpack, little castles hlipenkie as well as a very personal, please no pungent smell. Shipping took about 3 weeks.
Selling correct
Great
Item as described. Good Seller. Thanks.
nice
Great, it has come quite Rapido, well wrapped, and in perfect condition. la backpack It Some good finishings and the DRAWING This nicely, thanks, recommend
Thank you!!! it's all very fast.
I recommend!
EVERYTHING perfect, the figment is as described and the store very communicative at EVERYTHING PENDING time shipping.
This perfect -perfecto.de DRAWING size and everything. also arrived early and in Good condiciones. gracias. estoy delighted.
Very good backpack. I recommend.
Portfolio is very good. I'm satisfied. Do not be afraid. came for 3 and a half weeks to Moscow